Recording Guide

This guide explains all the ways you can capture in-person, phone, or virtual meetings so Claras can turn your conversations into file notes.

Get into the habit of always recording your meetings. If you don’t have your laptop, record with your phone. If you forget to record, dictate into your phone or directly into Claras straight after the meeting. As long as you capture the conversation, Claras can save you time.

When you upload a recording or select a Teams meeting, Claras reads the file's embedded metadata to find the original recording date. If it differs from the meeting date by more than five minutes, Claras automatically updates the meeting date to match. A toast notification confirms the change with a Revert button if you need to undo it.

The Claras mobile app

The app is the simplest way to upload meetings recorded on your phone. Download it from the Apple App Store or Google Play Store. The app includes step-by-step guides for recording meetings and phone calls, and sending them directly to Claras.

In‑person meetings

Record directly into Claras if you’re on your laptop. Claras saves the conversation as you go, so you don’t need to upload files afterwards.

Record directly in Claras

Create a meeting in Claras.
Open the meeting and click Live Recording.
Click Start Transcription and allow Claras to use the microphone.
Test by speaking a few words. You'll see the live transcription on-screen.
If you need to pause, refresh the page, then click Resume.
When the meeting's finished, click Stop & Finalise Transcript.
Set the number of participants to help Claras assign speakers.
Click Start Processing to create the file note.

Claras uploads live audio as you record, so the meeting stays ready to process after you leave the page or open it later on another browser. Set the participant count and click Start Processing when you return. See the FAQ below if the recording did not finish cleanly, and Live Recording for how progressive upload works.

Record on your phone if you don’t have your laptop handy. You can use your phone’s voice recorder and send the file directly to Claras via the mobile app.

Record using your phone

Install the Claras mobile app.
Record the meeting using your phone's recording app (Eg. Voice Memo in iPhone or Voice Recorder on Samsung).
In Claras, open the meeting and click the upload icon next to Live Recording, then select Claras app to display the QR code.
On your phone, open the recording.
- Tap Share, and select the Claras app.
- In the Claras app, click Scan QR code and scan the QR code to send the recording.
When the recording shows in Claras, click Done.
Set the number of participants.
Click Start processing to create the file note.

If you're recording with iPhone Voice Memos, set the audio quality to "Compressed" under Settings → Voice Memos → Audio Quality. This reduces the file size, which speeds up both uploading and processing in Claras.

Virtual meetings

Record using Microsoft Teams, Zoom, Google Meet or any other video conferencing platform, then upload the recording into your meeting in Claras.

Teams integrates directly with Claras, so you can import recordings in one click without saving or moving files.

Microsoft Teams

In Teams, start the meeting recording (More → Start recording). On mobile, tap More options → Start recording.
The recording will stop automatically when the meeting ends.
In Claras, open the meeting and click the upload icon next to Live Recording and select Microsoft Teams.
Select the meeting from the list. Use the "Scheduled" tab for calendar meetings or the "Instant" tab for Meet Now meetings. Use the date picker to view past meetings.
If the recording isn’t available, wait until Teams has finished saving.
Click Done.
Set the number of participants.
Click Start processing to create the file note.

Use alternative platforms if your practice doesn’t use Teams. You’ll need to save the recording to your computer and upload it manually.

Zoom, Google Meet and other video platforms

Record the meeting

Enable recordings in your preferred platform:
- Zoom: Enable cloud recordings in settings.
- Google Meet: Enable recordings in settings.
Record the meeting.
Save the recording to your computer.
In Claras, open the meeting and click the upload icon next to Live Recording and select Audio or video files.
Drag and drop, or select the file.
Click Done.
Set the number of participants.
Click Start processing to create the file note.

Avoid uploading text transcripts. Audio or video recordings give the best quality output.

Phone calls

Best for client calls made outside scheduled meetings. Record using your phone's built-in phone recording features and upload via the Claras mobile app.

If you can’t use built-in call recording, put the call on speaker and use Claras live recording to capture the conversation directly.

Recording on iPhone

Start your call and tap the Record icon at the top left (see Apple’s guide).
Calls are saved to the Notes app.
In Claras, open the meeting and click the upload icon next to Live Recording, then select Claras app to display the QR code.
On your phone, open the Note containing the recording.
- Share the recording and select the Claras app.
In the Claras app, click Scan QR code and scan the QR code to send the recording.
When the recording shows in Claras, click Done.
Set the number of participants.
Click Start processing to create the file note.

Recording on Android

Many Android phones allow you to enable call recording (see Google’s guide).
Calls are saved to Recent calls.
In Claras, open the meeting.
- Click the upload icon next to Live Recording and select Claras app to display the QR code.
On your phone, open the recording in Recent calls.
- Share the recording and select the Claras app.
- In the Claras app, click Scan QR code and scan the QR code.
When the recording shows in Claras, click Done.
Set the number of participants.
Click Start processing to create the file note.

Frequently asked questions

Can I record a phone call directly through the Claras app?

Claras cannot record a phone call while you are on the call. To capture phone conversations, use your phone's built-in call recording feature or a separate voice recording app such as Voice Memo, then share the recording with Claras through the mobile app. Alternatively, put the call on speaker and use Claras live recording on your laptop to capture the conversation.

Does the way I speak affect the file note?

No. Claras interprets informal language and shorthand naturally. For example, saying "128k" during a meeting will be correctly translated to $128,000 in the file note. You don't need to adjust how you speak for Claras to produce accurate output.

Can I dictate a meeting summary into Claras?

Yes. In your meeting, click Live recording and dictate your summary. You can also upload a dictation recorded on your phone.

What if I forget to record?

Dictate key points immediately after the meeting, either into the Claras app or directly into a Claras meeting. This ensures important details aren’t lost.

What if my live recording didn't finish properly?

Live audio uploads as you record. When the stream is complete on the server, the draft meeting shows the participant count and Start Processing even if you closed the browser, finished on another device, or open the meeting later. You do not need to record again.

If the session stopped before the recording was finalised, for example the browser closed mid-meeting or the connection dropped, Claras still keeps what it received. When no new audio arrives for over two minutes, the meeting page shows the captured duration with Start Processing so you can submit what is there. From the same view you can download a copy or delete the recording when those actions are offered.

Claras only enables Start Processing when there is real continuous audio (or another valid source such as an uploaded file, Teams import, or transcript). If the page has no usable recording, Start Processing stays unavailable and the idle upload and live recording controls remain so you can capture or attach audio before processing.

Can I upload transcripts instead of recordings?

You can, but it’s not recommended. Transcripts are only useful if speaker labels have already been assigned. For the best accuracy, always upload audio or video.

Can I combine multiple recordings for the same meeting?

Yes. If a meeting was captured across multiple recordings, for example a Claras browser recording and a phone recording, you can upload them together. Click the upload icon next to Live Recording, select Audio or video files, then use the Multiple tab in the upload popup. Add your files in chronological order so the combined transcript follows the conversation correctly.

All files must be in the same format to merge. Claras browser recordings save as WebM files, while iPhones record in M4A format. If your files are in different formats, convert them to a common format using a tool such as CloudConvert before uploading.

Yes, as you’re collecting personal information. Under the Australian Privacy Principles (APPs) guidelines, you must tell them you’re recording (APP 1 & APP 5: transparency & notification).

Why doesn't Teams let me record meetings?

You'll need to ask your IT admin to enable this, as per Microsoft's guide.

Why doesn’t my Teams recording show up in Claras?

Recordings can take a few minutes to process in Teams. Check Teams meeting recap to see if the recording is available.

Why aren't my Teams meetings showing in Claras?

When importing from Teams, Claras separates meetings into two tabs: "Scheduled" shows meetings created from your calendar, and "Instant" shows meetings started with Meet Now. If your meeting doesn’t appear, check that you are looking at the correct tab for how the meeting was started. Scheduled meetings only appear if you were the meeting organiser. For example, if you record a face-to-face meeting using Meet Now in Teams, that recording will only appear under the "Instant" tab in Claras, not under "Scheduled".

Why did my meeting date change after uploading a recording?

Claras automatically extracts the creation date from your recording's metadata and compares it to the current meeting date. If the difference is more than five minutes, Claras updates the meeting date to reflect when the recording was actually made. This ensures the file note carries the correct date for compliance purposes. You can undo the change by clicking Revert on the toast notification that appears. If the file has no embedded date metadata, the meeting date stays unchanged.

How does Claras handle my recordings and transcripts?

You control retention settings in Claras (Settings → Data). Recordings and transcripts can be automatically deleted after your chosen period.

Recording file requirements

Claras needs a real audio or video recording before it can create a transcript and file note. If a file is extremely small, Claras treats it as invalid because it is usually a shortcut, placeholder, failed export, or incomplete download rather than the meeting recording itself.

If Claras rejects a recording because the file is too small, return to the original recording source and download the full audio or video file again. For Microsoft Teams or Zoom, make sure the recording has finished processing before downloading or uploading it to Claras.

A valid recording should normally be much larger than a few kilobytes. If you are unsure, open the file locally and confirm that it plays the meeting audio before uploading it.

Last updated 23rd July 2026 by Connor